Frequently Asked Questions 

Learn some interesting tidbits about your phone and become a Cherry Mobile expert in no time! Tips & Tricks is a collection of amazing how-tos and basic operation advices for you to easily navigate your Cherry Mobile phone and enjoy it to the fullest!
 
How to Set up Opera Mini Browser in your Cherry Mobile Phone


Make sure that the date and time is properly set.

  1.  Browsing by GPRS Connection

    • Go to Java
    • Select Java
    • Select Opera Mini
    • Select Network Profile
    • Select (User Profile, Select SIM to choose what SIM card you want to use, Select which profile you want to use.E.g.: Smart GPRS, MyGlobe GPRS, Sun WAP GPRS.)
    • Click OK
    • Click Back, then back to menu.
    • Go to Java
    • Select Opera Mini.
    • Wait for the Homepage to load.
    • You have now successfully configured your WAP browser using GPRS connection.

  2. Browsing by WiFi Connection

  3. Make sure that the date and time is properly set.

  4. Make sure that there’s a SIM card inserted on SIM card slot number 1

    • Go to Java
    • Select Java
    • Select Opera Mini
    • Select Network Profile
    • Select (User Profile, Sim1, WIFI.)
    • Click OK.
    • Click Back, then back to menu.
    • Go to Java
    • Select Opera Mini.
    • Wait for the Homepage to load.
    • You have now successfully configured Opera Mini to browse using WIFI connection.

How to Set up WAP Browser

 
  1. Browsing by GPRS Connection

    • Go to Services
    • Select WAP
    • Go to Settings
    • Select Profiles
    • Select which SIM card to be used
    • Select your Network, then Activate profile, and wait for Activation
    • Click Back, then Back
    • Go to Select SIM
    • Select SIM which you configured, wait for Activation
    • Then click Back
    • Select Homepage, Wait for the Homepage to load of your desired network
    • You have now successfully configured your WAP browser, Facebook, Twitter and Yahoo using GPRS connection.

  2. Browsing by Wi-Fi connection

    • Go to Services
    • Select WAP
    • Go to Settings
    • Select Profiles
    • Select which SIM card to be used
    • Select WIFI, then Activate profile, and wait for Activation
    • Click Back, then Back
    • Go to Select SIM
    • Select SIM which you configured, wait for Activation
    • Then click Back
    • Select Bookmark, Select Yahoo and wait for the site to load
    • You have now successfully configured your WAP browser using WIFI connection.
How to Connect to Wi-Fi from your Android Device
 
  1. Select “Settings”.
     
  2. Then choose “Wireless & networks”.
     
  3. Select “Wi-Fi” to turn Wi-Fi connection ON.
     
  4. Click on “Wi-Fi settings” to scan for available Wi-Fi networks.
     
  5. Select the Wi-Fi network that you want to connect with.
     
  6. Choose “Connect”. Note: Connecting to secured networks requires a password. 
     
  7. If Password is required, enter the password then “Connect”.
How to Set up GPRS in your Android Device

Go to MENU> Settings> Wireless and Networks> Mobile Networks> Check Data Enabled> Choose your preferred APN

For Candy and Candy Chat: 

Menu> Settings> Wireless and Networks> Mobile Networks> Click APN> Choose your preferred APN

How to Add APN: 

Menu> Settings> Wireless and Networks> Mobile Networks> Click APN> Press the Left Soft Key> Choose Add APN>

For SMART:
  • Name- Smart Internet
  • APN- Internet
  • Press the left soft key> click save> GPRS connection can now be used
How to use a Dongle in your Cherry Pad

For SMART Postpaid or Prepaid

  1. Connect Broadband Dongle to the Cherry PAD via USB slot. (Note: Damaged Udisk notification will appear. It is normal; it is detecting a TF card in the dongle.)
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “3G Settings”.
     
  4. Select “Add 3G network”.
     
  5. Enter “Name, Device number, and APN”. (Note: username and password are optional. You may leave it blank.)
  • For “Name” input “Smart”, and then tap “Next”.
  • For “Device number” input “*99#”, then tap “Next”.
  • For “APN”, input “internet”, and then tap “Next”.

        Note: username and password are optional. You may leave it blank. Tap “Next”.

        1. Select “Connect”. 

        2. Cherry Pad will establish network connection. The prompt “Connecting…” will appear.

        3. Once connected, 3G network indicator will appear on the notification bar and the word “Connect” will appear at the network name.

For GLOBE Postpaid
 
  1. Connect Broadband Dongle to the Cherry PAD via USB slot. (Note: Damaged Udisk notification will appear. It is normal; it is detecting a TF card in the dongle.)
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “3G Settings”.
     
  4. Select “Add 3G network”.
     
  5. Enter “Name, Device number, and APN”. (Note: username and password are optional. You may leave it blank.)
  • For “Name” input “Globe”, and then tap “Next”.
  • For “Device number” input “*99#”, then tap “Next”.
  • For “APN”, input “internet.globe.com.ph”, and then tap “Next”.
        Note: username and password are optional. You may leave it blank. Tap “Next”.

        1. Select “Connect”.

        2. Cherry Pad will establish network connection. The prompt “Connecting…” will appear.

        3. Once connected 3G network indicator will appear on the notification bar and the word “Connect” will appear at the network name.
 
For GLOBE Prepaid
 
  1. Connect Broadband Dongle to the Cherry PAD via USB slot. (Note: Damaged Udisk notification will appear. It is normal; it is detecting a TF card in the dongle.)
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “3G Settings”.
     
  4. Select “Add 3G network”.
     
  5. Enter “Name, Device number, and APN”. (Note: username and password are optional. You may leave it blank.)
  • For “Name” input “Globe”, and then tap “Next”.
  • For “Device number” input “*99#”, then tap “Next”.
  • For “APN”, input “http.globe.com.ph”, and then tap “Next”.

       Note: username and password are optional may leave it blank. Tap “Next”.

       1. Select “Connect”.

       2. Cherry Pad will establish network connection. The prompt “Connecting…” will appear.

       3. Once connected 3G network indicator will appear on the notification bar and the word “Connect” will appear at the network name.
 
For SUN Postpaid
 
  1. Connect Broadband Dongle to the Cherry PAD via USB slot. (Note: Damaged Udisk notification will appear. It is normal; it is detecting a TF card in the dongle.)
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “3G Settings”.
     
  4. Select “Add 3G network”.
     
  5. Enter “Name, Device number, and APN”. (Note: username and password are optional. You may leave it blank.)
  • For “Name” input “Globe”, and then tap “Next”.
  • For “Device number” input “*99#”, then tap “Next”.
  • For “APN”, input “fbband”, and then tap “Next”. 

       Note: username and password are optional. You may leave it blank. Tap “Next”.

       1. Select “Connect”.

       2. Cherry Pad will establish network connection. The prompt “Connecting…” will appear.

       3. Once connected 3G network indicator will appear on the notification bar and the word “Connect” will appear at the network name.
 
For SUN Prepaid
 
  1. Connect Broadband Dongle to the Cherry PAD via USB slot. (Note: Damaged Udisk notification will appear. It is normal; it is detecting a TF card in the dongle.)
     
  2. Make sure that the dongle to be used  is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “3G Settings”.
     
  4. Select “Add 3G network”.

  5. Enter “Name, Device number, and APN”. (Note: username and password are optional. You may leave it blank.)
  • For “Name” input “Globe”, and then tap “Next”.
  • For “Device number” input “*99#”, then tap “Next”.
  • For “APN”, input “minternet”, and then tap “Next”.

        Note: username and password are optional. You may leave it blank. Tap “Next”.

        1. Select “Connect”.

        2. Cherry Pad will establish network connection. The prompt “Connecting…” will appear.

        3. Once connected 3G network indicator will appear on the notification bar and the word “Connect” will appear at the network name.
 
How to use a Dongle in your Cherry Pad Turbo

For SMART Postpaid or Prepaid
 
  1. Connect Broadband Dongle to the Cherry PAD Turbo via USB slot.
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “Settings”.
     
  4. Select “Wireless & networks”.
     
  5. Choose “Mobile networks”.
     
  6. Select “Data enabled” to activate data connection.
     
  7. Check proper APN name use.
     
  8. Rename the APN if necessary.

  9. Select “APN” and input the correct APN.
     
  10. For “APN” input “internet”, and then tap “OK”.
     
  11. Enable the APN to be used by selecting the activate button beside the APN name. (Note: Green color will appear once activated).
     
  12. 3G network indicator will appear on the notification bar to show that the data network connection is established.
     
For Globe Postpaid
  1. Connect Broadband Dongle to the Cherry PAD Turbo via USB slot.
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “Settings”.
     
  4. Select “Wireless & networks”.
     
  5. Choose “Mobile networks”.
     
  6. Select “Data enabled” to activate data connection.

  7. Check proper APN name use.
     
  8. Rename the APN if necessary.
     
  9. Select “APN” and input the correct APN.
     
  10. For “APN” input “internet.globe.com.ph”, and then tap “OK”.

  11. Enable the APN to be used by selecting the activate button beside the APN name. (Note: Green color will appear once activated).
     
  12. 3G network indicator will appear on the notification bar to show that the data network connection is established.
 
For Globe Prepaid
 
  1. Connect Broadband Dongle to the Cherry PAD Turbo via USB slot.
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “Settings”.
     
  4. Select “Wireless & networks”.
     
  5. Choose “Mobile networks”.
     
  6. Select “Data enabled” to activate data connection.
     
  7. Check proper APN name use.
     
  8. Rename the APN if necessary.
     
  9. Select “APN” and input the correct APN.
     
  10. For “APN” input “http.globe.com.ph”, and then tap “OK”.
     
  11. Enable the APN to be used by selecting the activate button beside the APN name. (Note: Green color will appear once activated).
     
  12. 3G network indicator will appear on the notification bar to show that the data network connection is established.
 
For SUN Postpaid
 
  1. Connect Broadband Dongle to the Cherry PAD Turbo via USB slot.
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “Settings”.
     
  4. Select “Wireless & networks”.
     
  5. Choose “Mobile networks”.
     
  6. Select “Data enabled” to activate data connection.
     
  7. Check proper APN name use.
     
  8. Rename the APN if needed.
     
  9. Select “APN” and input the correct APN.
     
  10. For “APN” input “fbband”, and then tap “OK”.
     
  11. Enable the APN to be used by selecting the activate button beside the APN name. (Note: Green color will appear once activated).
     
  12. 3G network indicator will appear on the notification bar to show that the data network connection is established.
 
For SUN Prepaid
 
  1. Connect Broadband Dongle to the Cherry PAD Turbo via USB slot.
     
  2. Make sure that the dongle to be used is included in the dongle support list. (Please see Dongle Support List).
     
  3. Open “Menu” then select “Settings”.
     
  4. Select “Wireless & networks”.
     
  5. Choose “Mobile networks”.
     
  6. Select “Data enabled” to activate data connection.
     
  7. Check proper APN name use.
     
  8. Rename the APN if needed.
     
  9. Select “APN” and input the correct APN.
     
  10. For “APN” input “minternet”, and then tap “OK”.
     
  11. Enable the APN to be used by selecting the activate button beside the APN name. (Note: Green color will appear once activated).
     
  12. 3G network indicator will appear on the notification bar to show that the data network connection is established.
     
How to use a Dongle in your Cherry Pad Advance
  1. Connect 3G Dongle to device using OTG cable
     
  2. Go to Settings > Others > Mobile networks
     
  3. Check Access Point Names if automatically preloaded. Select the right APN to connect to network 
    Network APN SIM Type

    GLOBE

    http.globe.com.ph
    internet.globe.com.ph
    prepaid
    postpaid
    SMART internet
    internet
    prepaid
    postpaid
    SUN minternet
    minternet
    prepaid
    postpaid

  4. If not, Go to Network operators and select automatically then proceed again to Step 3.
     
  5. Check Data Enabled
     
  6. Signal bar and 3G icon will be seen in the lower right portion of the screen once network is connected
    List Of Supported 3G Dongle
     
    Network Dongle Name Model
    GLOBE Globe tattoo 
    Globe tattoo
    Huawei E153
    Huawei E1552
    SMART Smartbro power plug it 
    Smartbro power plug it 
    Smartbro
    Huawei E173
    Huawei E153
    ZTE MF627
    SUN Sun Broadband Huawei E153


    For Warranty Policy, click here
     
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